To upgrade your seedbox we will need to move your slot to a different server, depending on what your needs are. Your old slot will go offline while the data is moved. Please note the following:If you are upgrading to a higher pro plan please note any bandwidth you have used on your old plan will be added to your new plan until your renew date While we will do our best to migrate your data this can fail so make sure to back up anything you can not afford to loseThe system&…

You have the option to add credits to your account via your profile page. On the right side you can choose an amount and then click the [Add Credits] button. Please Note Credit payments will not be refunded.

You can add or change your address on your profile page.

If you fail to pay your invoice by its expiry date then your slot will be suspended for 3 days. After the 3rd day you slot will be purged and all data will be deleted without any option to be recovered. Do you know up front about an issue with an upcoming invoice? Contact billing and we will do our best to hold it for a few more days for you.

Duplicate Payments & PayPal SubscriptionsIf you accidentally pay the same invoice more than once, the extra payment will be added as a credit to your account and automatically applied to your next invoice.If you need a refund, please open a support ticket:One-time duplicate payments – We will refund the amount in full.Multiple duplicate payments – We will refund the amount minus processing fees.PayPal SubscriptionsIf you have a PayPal subscription set up, please note that we cannot pause…

Affiliate invite rules and potential issues to be aware of:1) Should an error occur during ordering, please reach out to support for assistance. We're here to help resolve any mistakes.2) If you mistakenly order two seedboxes, one paid and one pending, please wait for the pending order to clear within a few hours. If the invite still doesn't work after this period, open a ticket so we can address the issue.3) Ordering and paying for multiple seedboxes to obtain…

Billing Timeline & Suspension PolicyTo ensure transparency, we have outlined our billing and suspension policies below.Billing & Suspension Timeline7 days before service expiration – An invoice and payment request is sent.5 days later – A payment reminder is sent.On the due date (2 days later) – Your seedbox expires, and your service is suspended. You will receive a suspension email along with your first billing reminder.24 hours after suspension – A second reminder is sen…