knowledge base
Knowledge base Tag
Yes. Our servers support 4K video streaming, but only with suitable network speeds and playback capabilities on the user side. 4K HEVC video transcoding although is not allowed for performance reasons.To be Clear you have to Direct stream content and NOT transcode
Install the App on your slot, open the hamburger menu on your dashboard and click claim!Plex api can be a pain at timesInstall Plex do NOT open itclick claim get your code input itOnly click once then wait it might take a few mins but should go green (if you click more then once it will error )After this login to plexIf you clicked to open plex first or you get another error just Uninstall P…
Do not transcode media files by default. Our servers aren't designed to transcode media files. Doing so will result in a lot of stuttering en buffering, as the CPU is trying to catch up to the stream (which it won't). Use 'Direct Play' instead, be sure your devices have to proper codecs installed to be able to play the content you want to watch.To explain: when your transcode 1080p content, then all the transcode does is lower the bitrate of the content to 720p. It is way more eff…
Plex does not load on my Browser but works on incognito modeThis issue is caused by your browser caching old PLEX settings. To solve it you can follow the steps below (we use Chrome for this example):Fully shutdown chrome (right click your tray icon -> exit)Find the location of your Chrome profile (This can also be accomplished by visiting the URI chrome://version and checking for the “Profile Path:”)Rename or move the profile folder somewhere else, outside of the cur…
How to setup Ombi for Emby:Open up Omby via your DashboardClick NextChoose EmbyFill in the following details (default, unless you have changed them manually)Emby Hostname or IP Address: 127.0.0.1Port: 8096 or 8920 for SSLChoose SSL or not, be sure to pick the correct port in the previous stepCopy the API key from your Emby server, if you're not sure where to get it then use this guideClick nextFill in your admin details for Ombi, with this account you can manage O…
Once you have installed Emby you can click the [open] button on your dashboard to go to the setup wizard. It's easy going from there:Open up EmbyOn the screen 'Welcome to Emby!' choose your preferred languageOn the screen 'Tell us about yourself' choose the profile name under which your movies/series will be added, you can also link an Emby account if you have oneOn the screen 'Setup your media libraries' choose local folders to add to your library.Click [Add Media Library]Select co…