FAQ Category: Billing
Do you offer Free trials ?
No we offer a 7 day Refund Policy on first orders Terms apply
How do i set up a automatic payment ?
You can only set up a automatic payment with paypal to do this when you get a new invoice click subscription and enter your details. In some country's paypal demand the billing address if you get an error while setting up a sub please open a ticket tell us your billing info so we can add it to the billing system.
Your prices are in EUR, how much is that in my currency?
We only bill in euros, so your preferred method of payment will use it's going rates for any currency exchange that might be needed.
Are there any additional fees besides the box monthly price?
No! All fees are included in the per month price you see.
So no set up fee?
No set up fee.
Can i upgrade of downgrade my seedbox ?
No due to a few reasons we do not offer this service, The main one being lowering the hdd space of a seedbox can cause issues and data lose, the other reason is we keep our plans on different servers ie we do not mix Sidekick and Hero seedboxes they are grouped on to there own servers so we can maintain a good user ratio. see exceptions here
What payment methods do you support?
At the moment we support Paypal,most common credit cards and Crypto payments.
When do you invoice for my seedbox?
We send an invoice 7 days before your seedbox expires
Can i Cancel
You can click Cancel seedbox on your dash this will then stop/cancel any invoices to you and your seedbox will auto close on it's renew date
Q. Can i cancel ?
A. Yes, 7 days money back guarantee
All new customers are entitled to a 7 day money back guarantee (conditions apply).
If an account is terminated within the first 7 days of the original purchase:
1. A refund will be issued to the amount paid minus the first week of service (prorated).
2. If more than 500GB of upload have been used, charges of 1 Euro per 500GB will be applied.
3. If more than 1TB of upload has been used, no refund will be issued for any reason (fair use).
For the best resolution of a refund, all clients must use our customer support ticketing system, otherwise, no request will be processed.
A seedbox is terminated as soon as the request has been processed.
Cancelling a seedbox
Outside of the 7 day window, a seedbox can be cancelled by clicking the "cancel" button on the user dashboard. Consequently, the seedbox will be closed at the end of the billing period.
Please Note Coinpayments (cryptocurrencies) can not be refunded for any reason as it is not supported by the payment processor.