Q. Where are your seedboxes located ?

A. Our servers are located in Germany

Q. Are the servers Unlimited ?

A. Yes we do not have limits

Q. How many users Per server ?

A. It depends on the plan you order but we make sure to never overload the servers, Our top plans have a Max of 2 users per HDD.

Q. What HDD's do you use ?

A. All our servers have SATA 6 Gb/s 7200 rpm HDD's

Q. Do you offer any kind of redundancy ?

A. No the cost of this would be far to high while hardware failures are rare they do happen and all your data can be lost if there is data on the seedbox you must have please keep your own backup's

Q. How much Ram does the server have ?

A. The servers come with either 32 or 64GB ram but the ram you see on the plan you order is dedicated to you.

Q. Do you allow Public Trackers ?

A. No, we have a block list we update daily and DHT is disabled.

Any client found to be loading public torrents will have there account disabled and will not be entitled to a refund

Q. What APP's do you provide ?

A. autodl, CouchPotato, Deluge, ffmpeg, headphones, jackett, panel, Plex ( No plex on sidekick box), rapidleech, rtorrent, sabnzbd, sickgear, sonarr, syncthing, tautulli, OpenVPN, ProFTPD, Net Data Plus many more

Q. Can I manually install additional apps ?

A. Yes you can install your own app's via SSH and config ports from your dash, Please bear in mind we offer NO support for client installs .

Q. Whats my IP ?

A. It is noted on the top right of your dash

Q. Can i change my IP ?

A. Each Node has 1 IP shared with the users, The only way to change your IP is to ask us to format your server and move you to a new server you will then get a new IP but you will lose all your data and settings.

Q. Can i have a dedicated IP ?

A. No we do not provide this service right now

Q. Can i cancel ?

A. Yes, 7 days money back guarantee

All new customers are entitled to a 7 day money back guarantee (conditions apply). You may only ask for a refund once every 6 months

If an account is terminated within the first 7 days of the original purchase:

1. A refund will be issued to the amount paid minus the first week of service (prorated).

2. If more than 100GB up to 500GB of data has been used, a charge of 1 Euro will be applied.

3. If more than 500GB up to 1TB of data has been used, a charge of 2 Euro will be applied.

4. If you have used over 1TB data, no refund will be issued for any reason (fair use).

For the best resolution of a refund, all clients must use our customer support ticketing system, otherwise, no request will be processed.

A seedbox is terminated as soon as the request has been processed.

Please note, Coinpayments (cryptocurrencies) can not be refunded for any reason as it is not supported by the payment processor.

Cancelling a seedbox

Outside of the 7 day window, a seedbox can be cancelled by clicking the "cancel" button on the user dashboard. Consequently, the seedbox will be closed at the end of the billing period.

Q. Will you copy my files from provider XYZ?

A. No, as we simply do not have the manpower to do so for all our clients. You can use this FAQ to do this yourself, though.

Hardware failures and compensation

Q. What will happen if there is a hardware failure?

A. You will be contacted by email and informed that your server has suffered a failure. We will then immediately make you a new seedbox on a fresh server unless your server will be fixed in under 6 hours so the the downtime of the services you are using is brought back to a minimum. In case we can actually restore (parts of) your data then we will automatically add it to your new slot.

Q. What happens to my data?

A. As per our TOS we do not keep any backups of data from seedboxes. If the hardware of a server fails we will replace the parts and then get the server back online as soon as possible. If the failure was due to a faulty hard drive, then in most cases all data will be lost. It is down to our clients to make sure to keep backups of any data that they deem important. We will do our best to try and recover data from hard drives, but this rarely succeeds and shouldn't be relied upon.

Q. Will i get compensation?

A. Yes, depending on what actually happened. There are two scenario's:

1) Your data is NOT lost: we will reimburse any lost days of service.

2) Your data is lost: we will add 2 weeks to your service expiration date to compensate for the data loss.