Hardware failures and compensation

Q. What will happen if there is a hardware failure?

A. You will be contacted by email and informed that your server has suffered a failure. We will then immediately make you a new seedbox on a fresh server unless your server will be fixed in under 6 hours so the the downtime of the services you are using is brought back to a minimum. In case we can actually restore (parts of) your data then we will automatically add it to your new slot.

Q. What happens to my data?

A. As per our TOS we do not keep any backups of data from seedboxes. If the hardware of a server fails we will replace the parts and then get the server back online as soon as possible. If the failure was due to a faulty hard drive, then in most cases all data will be lost. It is down to our clients to make sure to keep backups of any data that they deem important. We will do our best to try and recover data from hard drives, but this rarely succeeds and shouldn't be relied upon.

Q. Will i get compensation?

A. Yes, depending on what actually happened. There are two scenario's:

1) Your data is NOT lost: we will reimburse any lost days of service.

2) Your data is lost: we will add 2 weeks to your service expiration date to compensate for the data loss.