If you get fail to connect try to restart your seedbox !!

If your ftp speeds are slow please do the following before contacting us

Click the Repair FTPD button on your dash on the Tools tab

Try  another ftp client like FlashFXP Cuteftp winscp ect and see if you get better speeds with them

also make sure we are added to your allow rules on your firewall and AV

if this does not help please follow the guide below

For us to troubleshoot your issue we need some more information.

Please use a program such as MTR to send us traces over 1000 packets in both directions (client -> server; server -> client) for the problematic connection during the time in which the issue occurs.

Our network department requests both traces (client -> server and server -> client) to make a qualified analysis of your problematic case.

MTR is a diagnostic tool which can be used to determine which routers transmit data packets onto the destination host and which routers may be experiencing problems.

For Windows, "WinMTR" can be downloaded free of charge (via http://sourceforge.net/projects/winmtr/ ). 

On windows once downloaded just add your seedbox URL ie gsb1.seedit4.me or your server IP and hit start once it has been running for 15 minutes send us the results 

For Linux, MTR can be installed using the appropriate package manager for your distribution.

On your seedbox Enable SSH and do the following 

sudo apt-get install mtr

type your seedbox password

Once installed type 

mtr and your home ip ( ie mtr 123.456.345.1) 

leave it running for 15 minutes and then either take a screen shot of the results using  [PrntScr](https://app.prntscr.com/en/index.html) and paste the link here for us to check

Once we have the requested information we will be able to advice you on the next steps that are needed to resolve your problem!