Can you upgrade my seedbox?
Depending on your needs we surely can. You can read more about the different options in this FAQ.I
if you are on a Sidekick seedbox we can upgrade your Ram and hard drive space, but we will be unable to add plex/emby support due to the set-up of the slots. If you would like to start using Plex and/or Emby then you would need to order a new seedbox on the correct plan and move your data over. We have app's on the dash that can help you do this.
On other plans we can also upgrade CPU and hard drive space, but we can't edit the amount of app's allowed to be installed right now so once again if you need this then you would need to order a new seedbox on the correct plan.
Can you give more resources then on the current plans ?
If you need more then 5TB of Harddrive space or more ram ect open a ticket we will check the server your on if there are free resources we will work out a price for you. If there is not the room on your current server we can look at moving you to a server that has more free space.
Please Note we can not downgrade plans as if we downsize your hard drive space it can cause system issues and lost data
If you want to keep data you can buy a new box a few days before the old expires and set up BTSync / Resilio Sync on both and they can move all there data over.
Will you move my data?
No we do not have the staff or resources to move clients data for them there are many easy ways you can do this