Dear Users,

Over the last week we have been getting a handful reports from users getting randomly banned from private trackers, while somehow their content from sonarr/radarr and prowlarr was being deleted. We have investigated the issue and found that a small number of clients are using custom ports (found in the advanced area of your dashboard) to expose web GUIs of Radarr, Prowlarr (all the *arrs) to the public without any authentication or other security measures.

While you can use it to link your server to external apps, you are basically bypassing the authentication setup on your seedbox. Certain tracker staff who find insecure seedboxes are wiping configs and data to teach lessons to users as well as banning their accounts with them. While we disagree with these practices, there isn't much we can do to prevent this, seeing how these seedboxes are bypassing our default secure setup.

If you are running a custom port setup, make sure that you enable password protection: Settings -> General, then Security: change Authentication to "Basic" ("Forms" only works with Sonarr ).

Please note, this only affects clients using custom ports to bypass the basic auth login. If you do not have custom ports added turning on Basic auth will stop you being able to access your app as it already had our own basic auth enabled by default . Any seedbox that is not properly secured, regardless of provider, is currently being targeted by these individuals.

Anyways, have fun and keep your shit together :)

Can you post the steps of what not to do to bypass the authentication setup? For research purposes of course.

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very nice

Hello, dear friend:

i am sorry to send message here, but i really do not know how to contact you, i am so worried!

I buy the service from our company last year with Paypal of €11.99, at 2022.04.13, and i only buy for one month. But i really do not know there is an automatic payment protocol. I do not know it will automatically deduct the payment of €11.99 every month for one year, i only buy the service one time at 2022.04.13, and i do not buy the service later and you can check my using history, to confirm that i have never use our service after 2022.05.13, but it still automatically deduct €11.99 from my Paypal account every month for one whole year.  

The automatically deduct is from 2022.05 to 2022.12, totally 8 months for €95.92, So i beg you to refund the €95.92 to my Paypal account?

Thank you very very much! Truly full of appreciation and expect for your warm reply!

here are the billings information.

83856 2022-12-06 2022-12-13 2022-12-13 10:15:03 € 11.99 COLLECTIONS

81378 2022-11-06 2022-11-13 2022-11-13 10:29:17 € 11.99 COLLECTIONS

78949 2022-10-06 2022-10-13 2022-10-13 10:41:51 € 11.99 PAID

76503 2022-09-06 2022-09-13 2022-09-13 12:22:15 € 11.99 COLLECTIONS

74110 2022-08-06 2022-08-13 2022-08-13 10:38:14 € 11.99 PAID

71762 2022-07-06 2022-07-13 2022-07-13 11:21:40 € 11.99 PAID

69379 2022-06-06 2022-06-13 2022-06-13 12:18:01 € 11.99 PAID

66947 2022-05-06 2022-05-13 2022-05-13 10:37:27