Posted 9 months ago | Updated 9 months ago
On April 21st, we received a request from PayPal to switch to their new and upgraded payment gateway system. As a company, we value the importance of keeping up with the latest technologies and trends in the industry. Therefore, we proceeded with the change, hoping to provide our customers with a better and more streamlined experience.
However, after implementing the new system, we noticed several issues that we were not happy with. Specifically, we were concerned about the forced subscription model that PayPal had introduced, which we believe goes against our core value of providing our customers with the freedom of choice.
We immediately tried to resolve these issues with PayPal, but unfortunately, our attempts were unsuccessful. Due to this matter remaining unresolved, we made the decision to remove the new gateway and revert back to the old one.
In addition, we went back to the 21st of April and cancelled every subscription payment made on the new system. If you wish to have a subscription, you can choose this on your next invoice, and as always, the choice will be yours to make. Please Note that any payment made on the new system has been accepted and cleared, and this change only affects future payments.
Moving forward, we are actively exploring the possibility of developing a new custom gateway system that will use PayPal's new system while still allowing our customers the freedom of choice that they have come to expect from us. We appreciate your understanding and patience in this matter and apologize for any inconvenience caused.
Thank you for your continued trust and support.
Posted 9 months ago
I really really appreciate how much you are focused on your customers.
| talk tmac
Posted 7 months ago
Hello, dear friend:
i am sorry to send message here, but i really do not know how to contact you, i am so worried!
I buy the service from our company last year with Paypal of €11.99, at 2022.04.13, and i only buy for one month. But i really do not know there is an automatic payment protocol. I do not know it will automatically deduct the payment of €11.99 every month for one year, i only buy the service one time at 2022.04.13, and i do not buy the service later and you can check my using history, to confirm that i have never use our service after 2022.05.13, but it still automatically deduct €11.99 from my Paypal account every month for one whole year.
The automatically deduct is from 2022.05 to 2022.12, totally 8 months for €95.92, So i beg you to refund the €95.92 to my Paypal account?
Thank you very very much! Truly full of appreciation and expect for your warm reply!
here are the billings information.